📄 Refund and Returns Policy for Digital Products

Our refund policy for digital products lasts 30 days from the date of purchase. If 30 days have passed,

we unfortunately cannot offer a full refund or exchange.

Due to the nature of digital goods, returns are only eligible if the product has not been downloaded.

accessed, or used. Once a digital item is delivered or accessed, it is considered “used” and non-returnable.

Non-Returnable Items

The following items are not eligible for return or refund:

• Downloadable software or digital products
• Gift cards or promotional credits
• Any product accessed or downloaded
• Custom digital services once delivered

To complete a refund request, we require proof of purchase and a description of the issue.

Partial Refunds

Partial refunds may be granted under the following conditions:

• Duplicate purchases
• Technical errors are preventing access or download
• An incorrect product was delivered due to our error

Requests must be submitted within the 30-day window.

💳 Refunds

Once your request is received and reviewed, we’ll notify you via email regarding approval or rejection.

If approved, your refund will be processed and credited to your original payment method within 5–7 business days.

⏳ Late or Missing Refunds

If you haven’t received your refund:

1. Check your bank account again within 7 to 10 business days (depending on your bank).
2. Contact your credit card company—it may take time to post.
3. Contact your bank for processing delays.
4. If all else fails, email us at contact@brandbuildingsite.com.

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Sale Items

Only regular-priced digital products are eligible for a Full refund. Discounted or promotional items are non-refundable.

Exchanges

We do offer exchanges for digital products. If you received the wrong item or experienced a technical issue, contact us, and we’ll work to resolve it.

🎁 Gifts

If the digital product was marked as a gift and sent directly to you, you may be eligible for store credit equal to the return value. If the gift was sent to the purchaser, the refund will be issued to them.

Shipping Returns

Digital products do not require physical shipping. If you purchased a bundled item that includes physical goods, please get in touch with us for specific return instructions.

Still Need Help ❓

Reach out to us at contact@brandbuildingsite.com as soon as possible for any questions relating to refunds, returns, or access issues.